Privacy Policy

Altio Studio ("Altio Studio," "we," "us," or "our") is committed to protecting your privacy and handling personal information in a responsible and transparent manner. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with Canadian federal law, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and applicable Ontario privacy and consumer protection laws.

This Policy applies to our website, services, and all interactions with clients, prospects, and website visitors.

1. Definitions

Personal Information: Any information about an identifiable individual, as defined under PIPEDA.

Client: A business or individual that engages Altio Studio for services.

User: Any individual who visits our website or interacts with our services.

2. Accountability

Altio Studio is responsible for personal information under its control and has designated a Privacy Officer to ensure compliance with this Policy and applicable privacy laws.

Privacy Officer Contact: Email: [email protected]

3. Personal Information We Collect

We may collect the following types of personal information:

Contact information (name, email address, phone number)

Business information (company name, role, industry)

Billing and payment-related information

Login, access, and authentication data for systems we configure

Communication data (emails, messages, call metadata)

Website usage data (IP address, browser type, pages visited)

We do not knowingly collect personal information from individuals under the age of 18.

4. How We Collect Personal Information

Personal information is collected:

Directly from you (forms, onboarding, contracts, communications)

Automatically through our website (cookies and analytics tools)

Through third-party platforms used to deliver our services

5. Purposes of Collection

We collect and use personal information for purposes that a reasonable person would consider appropriate, including:

Providing and managing our services

Communicating with clients and prospects

Setting up and maintaining CRM, automation, and communication systems

Billing, invoicing, and payment processing

Improving our services and website performance

Complying with legal and regulatory obligations

Personal information will not be used for purposes beyond those identified without obtaining consent, unless permitted or required by law.

6. Consent

We obtain consent for the collection, use, and disclosure of personal information, except where consent is not required under PIPEDA. Consent may be express (e.g., written or electronic agreement) or implied (e.g., voluntary provision of information for a service). You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us at [email protected].

7. Disclosure of Personal Information

We may disclose personal information to:

Employees and contractors who require access to perform services

Third-party service providers (CRM platforms, hosting, email/SMS/voice providers, payment processors)

Regulatory authorities or law enforcement where required by law

Third-party service providers may be located outside Canada. Where applicable, personal information may be subject to foreign laws. Please see Section 14 for more information on international transfers.

SMS and Text Messaging: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support of service delivery is permitted. Text messaging originator opt-in data and consent will not be shared with any third parties.

8. Third-Party Services and Data Processing

Altio Studio acts primarily as a service provider and data processor when configuring systems for clients. Clients remain the data controllers for personal information stored in their systems and are responsible for ensuring their own compliance with privacy and electronic communications laws, including CASL.

9. Safeguards

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, or modification. Safeguards include:

Access controls and authentication

Secure third-party platforms with their own compliance frameworks

Limited internal access on a need-to-know basis

10. Data Breach Notification

In the event of a breach of security safeguards involving personal information that poses a real risk of significant harm, Altio Studio will notify affected individuals and the Office of the Privacy Commissioner of Canada as required under PIPEDA.

11. Retention of Personal Information

Personal information is retained only as long as necessary to fulfill the identified purposes or as required by law — including applicable tax, accounting, and regulatory retention obligations. When no longer required, information is securely destroyed or anonymized.

12. Accuracy

We make reasonable efforts to ensure personal information is accurate, complete, and up to date. You may request corrections where appropriate by contacting [email protected].

13. Individual Access Rights

Under PIPEDA, you have the right to:

Request access to your personal information

Request information about how your data is used or disclosed

Request corrections to inaccurate information

Requests must be made in writing to [email protected] and may be subject to verification of identity. We will respond within 30 days of receiving a valid request.

14. Cookies and Analytics

Our website may use cookies or similar technologies to improve functionality and analyze usage. You may adjust your browser settings to refuse cookies; however, this may affect website performance. We do not sell data collected through cookies to third parties.

15. International Data Transfers

Some service providers may store or process data outside Canada, including in the United States. We take reasonable steps to ensure appropriate contractual or organizational safeguards are in place before transferring personal information internationally.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated effective date. Continued use of our services after the effective date constitutes acceptance of the revised Policy, subject to applicable law.

17. Complaints and Contact Information

If you have questions, concerns, or complaints regarding this Privacy Policy or our privacy practices, contact:

Altio Studio – Privacy Officer Email: [email protected] Website: www.altiostudio.ca

If your concerns are not resolved to your satisfaction, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.

This Privacy Policy is provided for general informational purposes and does not constitute legal advice. For legal advice, consult a qualified Canadian privacy lawyer.