Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of the services provided by Altio Studio ("Altio Studio," "we," "us," or "our"). By accessing our website, engaging our services, or using any tools, systems, or platforms configured by Altio Studio, you agree to be bound by these Terms. If you do not agree, you must not use our services.

These Terms are drafted to align with Canadian federal law and the laws of the Province of Ontario, including applicable consumer protection, privacy, and electronic communications legislation.

11. About Altio Studio

Altio Studio is a Canada-based digital solutions studio providing professional services including, but not limited to:

CRM setup, configuration, and management

Business process automations and workflows

AI-assisted reception, messaging, and follow-ups

Website and funnel development

Forms, reminders, reputation management, and client communication systems

Ongoing optimization, maintenance, and support services

Altio Studio provides professional services, not guaranteed business outcomes or financial results.

2. Eligibility and Legal Capacity

By using our services, you represent and warrant that:

You are at least 18 years old

You have the legal capacity to enter into a binding contract under Ontario law

You are engaging our services for lawful business or professional purposes

3. Scope of Services

3.1 Service-Based Engagement Altio Studio delivers customized professional services tailored to each client's operational needs. We do not sell standalone software licenses. Any software, CRM, or communication tools used are provided through third-party platforms and configured as part of our services.

3.2 No Guaranteed Results In compliance with Canadian consumer and competition laws, Altio Studio makes no representations or guarantees regarding specific results, including but not limited to revenue growth, lead volume, conversion rates, or business performance. Results depend on factors outside our control, including market conditions, client responsiveness, and third-party systems.

4. Client Responsibilities

You agree to:

Provide accurate, complete, and lawful information required to perform services

Respond promptly to requests for access, approvals, or materials

Use all systems and communication tools in compliance with applicable laws, including the Canadian Anti-Spam Legislation (CASL), PIPEDA, and any applicable provincial privacy or consumer protection laws

Maintain sole responsibility for your business decisions, content, and communications

Altio Studio is not responsible for delays or service limitations caused by incomplete, inaccurate, or late information provided by you.

5. Fees, Billing, and Payments

5.1 Pricing Transparency All fees are disclosed prior to service commencement in accordance with Ontario consumer protection requirements. Fees may be one-time, recurring, or usage-based.

5.2 Payment Terms

Payments are due in advance unless otherwise agreed in writing

Recurring services are billed monthly in advance

Failure to pay may result in suspension or termination of services

5.3 Taxes All fees are exclusive of applicable taxes. You are responsible for GST/HST, PST, or other applicable taxes as required under Canadian tax law.

6. Third-Party Platforms and Pass-Through Costs

Altio Studio relies on third-party platforms (including CRM, SMS, email, voice, and hosting providers) to deliver services. You acknowledge that:

Third-party terms, limitations, and outages are outside our control

Usage-based costs may fluctuate

Certain third-party fees may be invoiced to you directly or passed through by Altio Studio, with or without markup, as disclosed in advance

Altio Studio is not liable for failures, outages, or policy changes imposed by third-party providers.

7. Intellectual Property

7.1 Altio Studio Intellectual Property All proprietary methodologies, workflows, templates, configurations, documentation, and systems developed by Altio Studio remain our intellectual property unless expressly transferred in writing.

7.2 Client Materials You retain ownership of your trademarks, logos, content, and data. You grant Altio Studio a limited, non-exclusive license to use such materials solely to perform the contracted services.

8. Data Protection and Privacy

You acknowledge that:

Altio Studio may configure systems that store or process personal information

You are the data controller for your business and client data

You are responsible for compliance with PIPEDA, CASL, and any applicable provincial or international privacy laws

Altio Studio does not provide legal advice regarding privacy compliance and is not responsible for unlawful data use or messaging practices by clients

Our privacy practices are governed by our separate Privacy Policy, available at www.altiostudio.ca/privacy-policy.

9. Confidentiality

Both parties agree to keep confidential all non-public business, technical, or financial information disclosed during the engagement, except where disclosure is required by law. This obligation survives termination of the engagement.

10. Cancellation and Termination

10.1 Termination by Client You may terminate recurring monthly services by providing written notice of at least thirty (30) calendar days prior to the next billing cycle, in accordance with our Cancellation & Termination Policy. Setup fees are non-refundable under any circumstances.

10.2 Termination by Altio Studio Altio Studio may suspend or terminate services immediately if:

Payments are overdue

These Terms are materially breached

Services are used in violation of Canadian law or third-party platform terms

Where Altio Studio initiates termination for reasons other than client breach, we will provide reasonable written notice where practicable.

10.3 Effect of Termination Upon termination, all automations, workflows, integrations, and configurations created or managed by Altio Studio will be deactivated. We are not obligated to retain, archive, or transfer any such materials, except where retention is required by applicable law. Re-engagement after termination will be treated as a new engagement and subject to current setup fees.

Full terms are set out in our Cancellation & Termination Policy, available at www.altiostudio.ca/cancellation-policy.

11. Refunds

All fees are governed by our Refund Policy. Setup fees are non-refundable once the applicable Statement of Work has been executed. Monthly fees are non-refundable once charged. Limited exceptions apply in cases of material non-performance by Altio Studio, as set out in the Refund Policy, available at www.altiostudio.ca/refund-policy.

12. Limitation of Liability

To the maximum extent permitted under Canadian and Ontario law:

Altio Studio is not liable for indirect, incidental, special, or consequential damages

Our total aggregate liability is limited to the fees paid by you in the three (3) months preceding the claim

Nothing in these Terms limits liability where such limitation is prohibited by applicable law

13. Indemnification

You agree to indemnify and hold harmless Altio Studio from any claims, damages, penalties, or legal actions arising from:

Your violation of applicable laws or regulations

Content, communications, or data transmitted through systems we configure

Your misuse of services or third-party platforms

14. Force Majeure

Altio Studio is not liable for failure or delay caused by events beyond reasonable control, including natural disasters, internet outages, government actions, or third-party service disruptions.

15. Amendments

Altio Studio may update these Terms from time to time. We will notify clients of material changes by email or website notice. Continued use of services after the effective date of updates constitutes acceptance of the revised Terms, subject to applicable consumer protection laws.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. You agree to the exclusive jurisdiction of the courts located in Ontario, Canada.

17. Contact Information

Altio Studio Email: [email protected] Website: www.altiostudio.ca

This document is provided for general informational purposes only and does not constitute legal advice. For legal advice, consult a licensed Ontario lawyer.